How does the SP-API connection work?+
You authorise eCommNotify via Amazon's OAuth flow — same one you use for any third-party app. We never see your Amazon password, and you can revoke access anytime from Seller Central.
How often are settlements pulled?+
A daily cron checks SP-API for new settlement reports. Amazon generates them ~biweekly per disbursement cycle, so you typically see 2–3 new settlements per month land automatically.
Can I sync historical data?+
On first connect we backfill the last 90 days — Amazon's SP-API retention limit. Older settlements would require manual Excel upload (on the roadmap).
What is the Reserve number on the cashflow card?+
It's the live "deferred" balance from SP-API Finances — money Amazon is currently withholding for refunds, claims, and pending settlements. Refreshed automatically every 6 hours, or on-demand from the card.
How does TCS / TDS recovery work?+
We surface the exact ₹ amount Amazon withheld as TCS-CGST / TCS-SGST / TCS-IGST / TDS-194O for the period, formatted to match GSTR-1 and Section 194-O filing fields. Your CA can claim it directly.
Do you support Flipkart and Meesho?+
Amazon India is fully supported today. Flipkart and Meesho connection flows are in beta — order sync is live, full reconciliation parity is rolling out.
Is my data secure?+
Refresh tokens are AES-encrypted at rest. Multi-tenant data is isolated at the database layer. JWT-based auth with optional single-session enforcement.
How do I add team members?+
From the Users page (admin/management roles only). Assign each user a role (ACCOUNT_MANAGER / BDE / etc.) and the specific sellers they should see. RBAC is enforced on every API call.